Terms of Service
Effective Date: 15 May 2026
1. Introduction
Welcome to Goodnight Gigi ("we", "our", "us"). These Terms of Service ("Terms") govern the provision of paediatric sleep consulting services by Goodnight Gigi, based in Sydney, New South Wales, Australia.
By purchasing, booking, or using our services, you agree to be bound by these Terms.
2. Services
We provide educational and consulting services to parents and caregivers regarding infant and child sleep. Services may include:
Sleep assessments
Personalised sleep plans
Telephone consultations
Video consultations
In person consultations
Email, text or phone support
Follow-up consultations
Educational materials and resources
The specific services included will depend on the package or consultation purchased.
3. Nature of Services
Our services are educational and informational in nature and are not medical, psychological, nursing or healthcare services.
We do not diagnose, treat, cure, or prevent any medical condition.
Clients are responsible for consulting their child's general practitioner, paediatrician or other qualified healthcare professional regarding any medical concerns, including but not limited to:
Sleep disorders
Breathing difficulties
Reflux
Feeding concerns
Developmental issues
Growth concerns
Any condition affecting a child's health or wellbeing
We may recommend that you seek medical advice before commencing or continuing sleep consulting services.
4. Client Responsibilities
By engaging our services, you acknowledge that:
The information you provide about your child is accurate and complete.
You will disclose any relevant medical conditions, diagnoses, medications, or developmental concerns.
You will agree not to share a sleep space with your child.
You will seek medical advice where appropriate.
You remain solely responsible for decisions regarding your child's care.
You understand that sleep outcomes vary between children and families.
5. No Guarantee of Results
Every child is unique. While we aim to provide evidence-informed guidance and support, we do not guarantee:
Specific sleep outcomes
Improvement within a particular timeframe
Elimination of night waking
Achievement of independent sleep
Any other particular result
Results depend on numerous factors including age, temperament, health, development, consistency, family circumstances and environmental factors.
6. Safe Sleep Practices
We encourage parents to follow current safe sleep recommendations issued by relevant Australian health authorities or the American Association of Paediatrics.
Clients remain solely responsible for ensuring their child sleeps in a safe environment and for making decisions regarding sleep arrangements.
7. Fees and Payment
All fees are stated in Australian Dollars (AUD).
Payment must be received in full before services commence unless otherwise agreed in writing.
We reserve the right to change our pricing at any time. Price changes will not affect services already purchased.
8. Cancellation and Rescheduling
Clients may reschedule a consultation with at least 48 hours notice.
Where less than 48 hours notice is provided, we reserve the right to treat the appointment as forfeited and no refund may be provided.
Failure to attend a scheduled appointment without notice may result in the consultation being forfeited.
9. Refund Policy
Due to the personalised nature of our services, refunds are generally not available once:
A consultation has taken place;
A sleep plan has been prepared;
Support services have commenced; or
Digital resources have been delivered
Where required by applicable Australian Consumer Law, nothing in these Terms excludes your rights to a refund, replacement, or other remedy.
10. Communication
We aim to respond to client communications within a reasonable timeframe.
Support included within a package is limited to the communication channels and support periods specified in the package description.
We do not provide emergency support or crisis services. Please reach out to your relevant support provider.
Days and time of service as per the below timeframes:
Monday to Friday - 8am to 8pm
11. Intellectual Property
All materials provided by us, including:
Sleep plans
Guides
Templates
Worksheets
Videos
Educational resources
remain our intellectual property unless otherwise stated.
Clients receive a personal, non-transferable licence to use these materials for their own family.
Materials must not be copied, distributed, reproduced, sold, or shared without our prior written consent.
12. Privacy
We collect, use, and store personal information in accordance with our Privacy Policy and applicable Australian privacy laws.
By using our services, you consent to the collection and use of your information for the purpose of providing sleep consulting services.
13. Limitation of Liability
To the maximum extent permitted by law:
We are not liable for indirect, consequential, incidental, or special damages.
Our total liability arising from any claim relating to our services shall be limited to the amount paid by the client for the relevant service.
We are not responsible for outcomes arising from reliance on information provided where medical advice should have been sought.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantees or rights that cannot be excluded under Australian Consumer Law.
14. Indemnity
You agree to indemnify and hold harmless Goodnight Gigi, its directors, employees, contractors, and representatives from any claims, losses, liabilities, damages, costs or expenses arising from:
Information you provide that is inaccurate or incomplete;
Your use of our services;
Decisions you make regarding your child's care.
15. Termination
We reserve the right to refuse or discontinue services where:
We believe medical assessment is required;
A client behaves abusively or unreasonably;
A conflict of interest arises;
Continuing the consulting relationship is not appropriate.
16. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
17. Changes to These Terms
We may update these Terms from time to time.
The most current version will be published on our website and will take effect upon publication.
18. Contact Information
Goodnight Gigi
admin@goodnightgigi.com
Sydney, New South Wales, Australia